💬 Help and support
Contact and support
How to reach us when you hit a problem or have a suggestion, and get it resolved quickly.
Updated September 17, 2026
Whether it's an import failure, a feature suggestion, or a partnership enquiry, we'd love to hear from you. Including the right information helps us resolve things faster.
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Online support
Submit a question in the app under "Me → Help and feedback" or on the official site's contact page.
📧Email
Best for issues with larger attachments like screenshots or screen recordings.
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School support request
Tell us your school's name and we'll assess adding support for its academic system.
Didn't find your answer?
Send us your question and how you ran into it, and support will reply as soon as possible.
Go to contact pageInclude these when you report
- A description of the problem and steps to reproduce it
- A screenshot or screen recording
- Your phone model, system version, and app version
- Your school's name (for import problems)