📥 Timetable import
Troubleshooting import failures
Incomplete recognition, missing courses, endless loading? Work through this checklist.
Updated September 17, 2026
Import failures usually have a clear cause. Check in the order below and you'll fix the vast majority of them.
Common causes and fixes
| Symptom | Likely cause | Fix |
|---|---|---|
| Can't find my school | School isn't supported yet | Use "URL import" and send us your school name |
| Endless loading after signing in | Unstable network or a slow academic system | Switch networks and retry, and avoid peak hours on the academic system |
| Recognized courses are incomplete | The timetable page hasn't finished loading or needs paging | Scroll until the timetable is fully visible in the web page, then recognize again |
| Course times are off | The section scheme doesn't match your school | Adjust it to your school's times under "Timetable settings → Section scheme" |
| A CAPTCHA is required | The academic system has sign-in protection | Complete the verification as your school requires in the built-in browser |
| Recognition result is empty | The timetable is an image or an unusual format | Try AI timetable recognition, or add courses by hand |
Still stuck?
Send support your school name, a screenshot of the timetable page, and the error message. We'll help you pin it down and assess adding support for your school.
Include this information when you report
- Your school's full name and academic system name (if you know it)
- The full URL of the timetable page
- A screenshot or screen recording of the error
- Your phone model and system version