💬 Help and support
Common questions
Browse frequent questions and answers by category, with keyword search.
Updated September 17, 2026
Below are the most common questions people run into. You can also type keywords into the search box above to find an answer quickly.
Can I import from my school's academic system?
First search for your school's name under "School academic system import". If you can't find it, use "URL import" instead — as long as you can open the timetable page in a browser, there's a good chance it'll work.
Does import save my academic system password?
No. Sign-in happens in the built-in browser, and your password is submitted only to your school's academic system. StarSchedule neither collects nor stores it.
Will I lose my timetable when I change phones?
As long as you were signed in and had sync on when you imported, just sign in with the same account on the new phone and restore from the cloud. Unsynced data lives only on this device and is lost when you uninstall.
Why don't my class reminders fire?
Check in order: you're signed in, notification permission is on, cloud sync is on, a pinned timetable is set, and the section times are correct. On Android, also turn off battery optimization.
Can buddies see all my timetables?
They can only see the timetable you've pinned. Your other timetables aren't shared.
Is my data safe?
Timetables and notes are encrypted in transit, and cloud storage complies with the Personal Information Protection Law. You can turn sync off or delete your account at any time in sync settings.